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Shipping Policy

Shipping

We process orders each business day (Monday-Friday). Expect that orders placed after 12 noon MST will be processed the following business day. Although we work hard to process orders in a timely manner, we ask that you allow 1-2 business days for orders to be processed, packed and shipped.

 

Small orders (generally less than 150 pounds) are shipped via UPS Ground or US Mail. The shipping given at checkout is an estimate. Customers are billed actual UPS or postage costs (based on weight and destination ZIP code) plus a handling and packing fee of $2.95 or 10% of shipping costs, whichever is greater. Expedited services are available. Please indicate if you prefer a certain carrier in the Ordering Instructions/Comments section at checkout.

 

Shipping Requests

If you would like to receive your order on a specific day, please indicate this in the Order Instructions/Comments section of checkout. We will do our best to accommodate your request.

 

Out-of-Stock

Inventory Due to delays in communication between our storefront and our website, occasionally a product will be unexpectedly out-of-stock. In this case, we will contact you for further instructions in processing your order.

 

Damage or Loss of Shipment

Examine your order for loss or damage immediately upon receipt and, in the use of freight shipments, in the presence of the shipper if at all possible. It is your responsibility to ensure that you receive the goods undamaged. Verify quantity and inspect for visible damage before signing the freight driver’s bill of lading. If loss or damage is determined, or the clay appears frozen, note the damage on the driver’s bill of lading and request the freight company make an immediate inspection if you believe you will be able to salvage the materials. Keep all materials and packaging intact for inspection. If concealed loss or damage is later discovered, notify the Clay Business immediately via email or call 1-800-443-6434! In the case there is a discrepancy noted in your shipment, we must be notified within 10 days of the order’s receipt.



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